FAQ
1. What types of custom gifts and stickers do you offer?
Answer: We offer a wide range of custom products including stickers, mugs, T-shirts, phone cases, and more. If you have a specific request, feel free to contact us!
2. How do I place an order for a custom item?
Answer: To place an order, select the product you want, upload your design or describe your customization needs, and add the item to your cart. Follow the checkout process to complete your order.
3. Can I see a preview of my custom design before placing an order?
Answer: Yes, we provide a digital proof of your design for approval before production. Please leave a note that you would like to have a proof while check out.
4. What file formats do you accept for custom designs?
Answer: We accept various file formats including JPEG, PNG, PDF. If you have any questions about your file, please contact us for assistance.
5. What is the turnaround time for custom orders?
Answer: Our typical turnaround time is 5-7 business days from the date of order approval. Shipping times may vary based on your location.
6. Do you offer bulk discounts for large orders?
Answer: Yes, we offer discounts for bulk orders. Please contact us with your requirements and we will provide a customized quote.
7. What is your return and refund policy?
Answer: As the products customized, we do not except returns.But, If there is an issue with your order, please contact us within 7 days of receiving your item, and we will work with you to resolve the issue.
8. Can I make changes to my order after it has been placed?
Answer: Changes can be made to your order within 12 hours of placement. After that, we begin processing your order and changes may not be possible.
9. Do you ship internationally?
Answer: Yes, we ship our products worldwide. Shipping costs and delivery times vary based on your location. Please check our shipping policy for more details.
10. Can I order a sample before committing to a larger purchase?
Answer: Yes, we offer sample orders for certain products. Please contact us to discuss your needs and we will provide you with options for ordering a sample.
11. Can you help me create a design for my custom product?
Answer: Absolutely! We can assist you in creating the perfect design. Please contact us with your ideas and we will work with you to bring them to life. Hourly rate is 15euro exc. btw.
12. What if my order arrives damaged or incorrect?
Answer: If your order arrives damaged or incorrect, please contact us immediately with photos of the issue. We will work to resolve the problem as quickly as possible, including offering a replacement.
13. How do I track my order?
Answer: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.